Remote Coach/Counselor

Ria Health, the next-generation telemedicine solution in the effective treatment of alcohol addiction is seeking a Remote Coach/Counselor. The Coach/Counselor works with Ria Health patients on a daily basis through our state-of-the-art technology services. This role reports to the Director of Coaching. Coaches/Counselors listen to the needs and problems of people receiving care and treatment through Ria service, provide emotional and mental support for patients, and ensure every Ria Health patient is treated within a compassionate, caring, and professional virtual environment.

Join the Ria Health Team

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating heavy alcohol use and addition. Ria Health delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, targeted protocols, and a technology platform to help members achieve lasting improvements in their quality of life. Ria’s published outcomes data set the standard for effectiveness in alcohol treatment. The Ria program is delivered through telehealth, and partners with Remote Clinical and Coaching Team Members to provide clinical expertise and manage care and outcomes for Ria Health members.

Work as a Ria Health Coach

The Ria Health Alcohol Coach’s role is to support Ria members to reduce or eliminate alcohol use through pharmacotherapy, targeted protocols, technology platforms, and coaching tools. Coaches are to provide education on alcohol use and its effects on health, the benefits of using pharmacotherapy, and effective behavioral change. Next is to use various coaching tools based on CBT and MI to provide positive short- and long-term health outcomes for members. Last is using various engagement techniques based on empathy, rapport, compassion, non-judgement, warmth, and positive regard.

All the above is done in a virtual team clinic environment. All coaches are to work interdependently with various team members and departments. Coaches are to use Ria’s various technology platforms to monitor members toward positive outcomes, collaborate with various team members, develop new coaching tools, problem-solve on retention concerns, and manage members’ coaching experiences from beginning to end.

Roles include:

  • Evaluation of new members including a standardized assessment with a formulation of a care plan
  • Collaborate with supervising medical staff to develop and revise member care plans
  • Facilitate individual coaching through 15-30 minute video/phone calls held weekly or more, and app-based text messages
  • Manage a caseload of members and monitor health outcomes, coordination of care, and case management services
  • Facilitate various evidence-based interventions to support pharmacotherapy, reduction in alcohol use, and promotion of positive health outcomes
  • Demonstrate professionalism, attentiveness, and promptness during the session, throughout the course of care, and during various technology interfaces with members
  • Build relationships with Ria members to ensure high engagement and quality experiences with members
  • Host web-based support meetings for Ria Members
  • Document sessions into EMR and billing systems and health insurance coverage verification
  • Develop a plan of action for maintaining members and keeping active productivity
  • Provide coordination of care, case management, and advocacy when needed
  • Provide Ria services during normal business hours and/or as approved
  • Plan around member load to optimize continuity of care
  • Track member’s engagement and outcomes throughout the program
  • Attend team meetings, coaching syncs, and other related meetings
  • Develop new clinical tools for Ria Members
  • Collaborate with Product and Coaching team on program development
  • Maintain HIPAA and privacy standards and/or as determined by funding and accreditation
  • Continuous learning and change advocacy as determined by industry trends, community needs, and best practices
  • Ability to work some evenings and/or weekends
  • As-needed administrative tasks and member coverage

Goals

  • Conduct prompt coaching sessions with Ria members as scheduled
  • Respond to Ria members’ chat-based communication and scheduling needs within 1 business day
  • Maintain fidelity checklists and benchmarks in a coaching model, clinical protocols, and pharmacotherapy guidelines
  • Timely documentation within 24 hours
  • Come prepared with coaching plans in supervision and collaborative care meetings
  • Ensure drink goals and related health outcomes are met with members at 3, 6, 9, and 12 months
  • Provide various touch-points with members to build dynamic experiences and manage expectations with members
  • Maintain member satisfaction throughout the program

Education, Experience, and Other Items Required:

  • Certified as an alcohol and drug counselor in your state or equivalent to Advance Alcohol and Drug Counselor (AADC), Alcohol and Drug Counselor (ADC), CADC (Certified Alcohol Drug Counselor), CADAC (Credentialed Alcoholism and Substance Abuse Counselor), LAADC (Licensed Advanced Alcohol Drug Counselor), or MCAP (Master Certified Addiction Professional) or equivalent
  • Certification must be part of IC&RC (International Certification & Reciprocity Consortium) and able to apply for reciprocity
  • 1-4 years in AUD or addiction treatment
  • BA/BS and/or MA preferred
  • Background in addiction service, wellness, chronic disease management, and related topics
  • Secure private space with proper lighting to conduct video coaching sessions, team meeting, and maintain privacy compliance
  • Direct high-speed internet access to properly host video coaching sessions, team meetings, and related meetings
  • Experience with EMR systems, Zoom conferencing, and app-based applications
  • Knowledgeable of SUD treatment programs that are evidence-based and outcome-driven
  • Knowledgeable of harm reduction models
  • Experience with planning and managing client caseload around their health
  • Experience with providing continuous professionalism, engagement, and promptness
  • Experience with pharmacotherapy and/or medicated-assisted treatment
  • Experience with a startup, virtual health, and/or telehealth settings

Key Performance Metric

  • On-time delivery of coaching sessions as measured through call and video logs.
  • Actively licensed and in good standing as measured by licensing board
    • If acquiring hours, satisfactory requirements on competencies as determined by the supervisor at 30-day intervals using licensing requirements
  • Notes charted and signed with 24 hours as measured in the timestamps
  • Maintain continuity care for members as measured by number of reschedules through API and Zoom.
  • Weekly coaching sessions scheduled during coaching operating hours as measured through Google Calendar/Acuity
  • Utilization of evidence-based practices as measured through reporting of coaching notes in Athenanet.
  • Weekly coaching session performed as measure through API completion percentage
  • Member satisfaction as measured by program surveys, discharge questionnaire, and supervision

Provide Care Amid COVID-19

With the COVID19 crisis, there has been a tremendous increase in anxiety, trauma, and stress for millions of people, increasing the misuse of alcohol. As a center of excellence in treating alcohol misuse, Ria Health has been enlisted to rapidly provide care to people across the United States, which will require additional care team members. We seek care team members who are motivated to provide high quality, patient-centered, evidence-based care in a telemedicine setting. In the immediate term, opportunities include full-time, part-time, and contracted positions.

Enjoy Ria Health Benefits

  • Join a team of mission-driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction
  • Experience professional growth within a rapidly expanding tech-healthcare company
  • Work remotely anywhere in the United States
  • Competitive compensation
  • Telehealth training and development
  • Unlimited PTO for full-time team members

Equal Employment Opportunity

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Ria Health Mission

We strive to help adults who are in distress due to alcohol misuse and who are courageous enough to take steps to change their relationship with alcohol. To uphold our mission we provide compassionate high quality evidence-based care that instills dignity and encouragement. We accomplish this through our team of dedicated healthcare professionals, removing barriers of stigma, time and affordability by providing our services through telehealth. We achieve our mission by helping people achieve optimal well being through changing their relationship with alcohol.

Ria Health Vision

To be a sustainable business that provides accessible, effective, and affordable evidence-based behavioral health care to all. Building a values-based culture where Rianistas are excited and engaged in doing their best quality work, teaming to impact millions of lives of our members, their families, and their communities.

Ria Health Values

Compassion – We promote a culture of empathetic care and communication. We actively listen, we always encourage, and we provide support.

Integrity – We are honest, open, ethical, and fair. We hold ourselves accountable when we make mistakes.

Teamwork – Working together we will achieve great things.

Embrace Change – We work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.

Always Learning – We celebrate curiosity and discovery through development and research.

Is My Drinking Normal?

Take our short alcohol quiz to learn where you fall on the drinking spectrum and if you might benefit from quitting or cutting back on alcohol.