Basics of AUD

Alcohol Use Disorder (AUD) is an inability to control or stop drinking despite experiencing negative consequences. It may or may not line up with what we traditionally call ”alcoholism.”

What Is AUD?
Drinking Levels Defined
Alcohol and Other Substances
Do I Have AUD? (survey)

Alcohol and Health

Excessive drinking has numerous impacts on your body and mind, ranging from mild to severe. Learn which signs to look out for, and how to care for your well-being.

Diseases Caused by Alcohol
Alcohol & Mental Health
Alcohol & Wellness FAQs

How to Stop Drinking

Quitting alcohol completely can be a challenge, but there are more ways to do it than ever before. Here is our guide to giving up (or cutting back) on alcohol.

Withdrawal and Safety
Types of Alcohol Rehab
Sticking With Recovery

Medication for Alcoholism

Ria Health offers several FDA-approved medications for alcohol use disorder. When combined with counseling, this approach is proven highly effective.

Naltrexone
Gabapentin
Disulfiram/Antabuse
Acamprosate
Baclofen
Topiramate

Recovery Coaching

At Ria, we offer weekly meetings with certified counselors to help members stay on track and build skills for long-term change. Learn more about our team’s approach.

Cognitive Behavioral Therapy
Motivational Interviewing

Ria Health Privacy Policy

(Last revised August 25, 2025)

DxRx, Inc. (dba Ria Health) and Ria Health P.C. (hereafter, “Ria Health”) are committed to providing you with quality treatment services. An important part of that commitment is protecting your health information according to applicable law. Ria Health offers evidence-based treatment for Alcohol Use Disorder along with educational and intervention services for alcohol misuse. We combine technology, research-backed methods, and top addiction medicine-trained doctors, nurses, and coaches (“Providers”) to offer personalized care. In this Privacy Policy (“Policy”), “Ria Health” refers to this consolidated group of affiliated entities. Note that sometimes we receive information from and share information among the Ria Health entities.

As part of offering Ria Health services within their organizations, some employers or insurance companies (“Ria Health Benefit Sponsors”) may require or choose to add additional or different limitations or restrictions on data practices related to their Ria Health offerings (i.e., Ria Health Benefit Sponsors may add additional privacy restrictions or limitations above and beyond what is described in this Policy). Any such additional restrictions or limitations on data practices that have been agreed to between Ria Health and Ria Health Benefit Sponsors will be reflected in written agreements between them, and such terms will control.

1. SCOPE

1a. This Policy describes how Ria Health collects, uses, and shares personal information processed by us, including via our website at riahealth.com, any affiliated “micro-sites” set up for our customers, Ria Health’s internal applications, our mobile applications, sessions and offerings from our Providers, our events, and any other online or offline offering that posts this Policy (“collectively, the Services”).

1b. By using the Services, you agree to our Terms of Use and acknowledge that you have read this Policy. If you do not agree to this Policy, please do not use the Services. If you are under 18 years of age, please do not use or access the Services.

1c. Please see our HIPAA Notice of Privacy Practices for how Ria Health and our Providers specifically use and disclose Protected Health Information (PHI).

2. PERSONAL INFORMATION WE COLLECT

The categories of personal information we collect depend on how you interact with us or use our Services and the requirements of applicable law.

2a. Members

2a(i). Registering as a Ria Health Member. We may collect: name, postal address, location, email, phone, username, password, demographic information (e.g., gender, DOB, race, ethnicity, religious affiliations, sexual orientation, pronouns if shared), drinking history, mood, mental/physical health, or emotional state.

2a(ii). Using Ria Health Services. Intake forms and consents may request personal, health, or lifestyle information. Medical records may be provided with authorization. We maintain medical records and Providers may capture clinical or coaching notes.

2a(iii). Communicating with Us. If you contact us via email, phone, text, chat, or app, we collect your name, contact information, and details of your communication. Calls to Ria’s Care Team may be recorded. Secure chat is available within the app.

2a(iv). Surveys. We may send optional surveys to collect feedback and assess outcomes.

2a(v). Information from Ria Health Benefit Sponsors. We may receive eligibility or program-related information from your employer/insurer for coverage confirmation, outreach, measurement of benefit effectiveness, or care coordination.

2b. All Service Users

2b(i). Interactive Features. We may collect information you provide via messaging, commenting, forums, blogs, or social media. Public posts are treated as “public.”

2b(ii). Information from Others. We may obtain data from third parties (e.g., Google sign-on, social media). What we access depends on your privacy/account settings.

2b(iii). Voice and Video Information. With your consent, we may collect voice/video for quality assurance. Consent forms explain details.

2b(iv). Information Automatically Collected. We log device identifiers, OS, browser, referrers, pages visited, time spent, and usage details.

2b(v). Technologies. We and third parties may use cookies, pixel tags, server logs, and web beacons.

  • Operationally Necessary: Access control, fraud prevention, security.
  • Performance-Related: Analytics and usage measurement.
  • Functionality-Related: Preferences, personalization.
  • Advertising/Targeting-Related: Ads on riahealth.com (not member login sites).

2b(vi). Analytics. We may use Google Analytics and social media widgets (Twitter, Facebook, LinkedIn).

2c. RiaAware

2c(i). We collect your name and email to facilitate registration.
2c(ii). For sessions, we collect registration information. You may choose whether to display your name or video.

3. USE OF PERSONAL INFORMATION

3a. Providing the Services and personalizing your experience. Includes:

  • Establishing and verifying identity/eligibility.
  • Managing profiles/accounts.
  • Delivering relevant results, notifications, recommendations.
  • Providing customized products and content.
  • Operating and maintaining requested services.
  • Linking information with clinical providers.
  • Customer service/support.
  • Processing employment applications.
  • Event registration.
  • Communicating about your account (may include medical info).

3b. Understanding and improving Services (subject to employer agreements). Includes:

  • Security/fraud prevention.
  • Measuring engagement.
  • Research and development.
  • Short-term/transient uses like contextual ads.
  • Service improvement/enhancement.
  • Quality control and safety.
  • Debugging errors.
  • Auditing compliance.

3c. Protecting business interests and legal rights. Includes:

  • Enforcing agreements and policies.
  • Protecting safety of you or others.
  • Meeting legal obligations.

3d. With your consent. Other purposes not listed above, with explicit consent.

3e. Automated Decision Making. Ria may engage in automated decision making, but not in ways with significant impact unless contractually necessary, consented, or permitted by law.

3f. De-identified and Aggregated Information. We may create and use de-identified/aggregated data for analytics, insights, and research.

4. HOW INFORMATION IS STORED AND PROCESSED

4a. Security. Safeguards are in place but no method is 100% secure.

4b. Email Security. Unencrypted emails may be intercepted. Use secure chat in the app for sensitive communications.

4c. Data Retention. Retained as required by law, for as long as necessary to provide services, resolve disputes, conduct research (if permitted), or enforce agreements.

5. SHARING OF PERSONAL INFORMATION

5a. Providers. Clinical Providers access your information to provide services (subject to HIPAA).

5b. Ria Health Benefit Sponsors. Data may be shared as permitted under HIPAA for program administration/evaluation. PHI will not be disclosed without authorization unless permitted.

5c. Other Ria Health Users. Some Services may allow limited sharing with other users.

5d. Service Providers. Shared with IT, payment, customer service, and other vendors supporting Services.

5e. De-identified/Aggregated Information. May be shared with third parties or Benefit Sponsors for analytics and insights.

5f. Pharmacy Services and Medication Fulfillment.

  • Certain prescriptions are fulfilled by Honeybee Health. Medications are shipped by Honeybee Health under pharmacy/shipping regulations.
  • Concerns regarding shipping or fulfillment should be directed to Honeybee Health at (833) 466-3979.
  • Honeybee Health is an independent licensed pharmacy.
  • Honeybee Health is located at 3515 Helms Ave, Culver City, CA 90232.

5g. Advertising Partners. On riahealth.com only (not member login areas), we may share info with ad networks for personalized advertising.

5h. APIs/SDKs. Third-party APIs/SDKs may be used for functionality.

5i. Disclosures to Protect Us and Others. Information may be disclosed to comply with law, oversight, enforce policies, collect debts, or protect rights/safety.

5j. Change of Control. Information may transfer during mergers, acquisitions, or similar events.

6. INTERNATIONAL DATA TRANSFER

6a. Information is stored in the United States, where privacy rules may differ from other countries.

7. THIRD-PARTY WEBSITES/APPLICATIONS

7a. Our Services may link to third-party websites/apps not controlled by us. We are not responsible for their practices. Use is at your own risk.

8. YOUR PRIVACY CHOICES AND RIGHTS

8a. Privacy Choices

  • Email: Unsubscribe link in emails. Transactional/non-promotional emails still sent.
  • Text Messages: Opt out by replying “STOP” or contacting us.
  • Mobile Devices: Manage push notifications in device settings.
  • Do Not Track: We do not currently respond to DNT signals.
  • Cookies/Ads: Adjust browser/device settings or use industry opt-out tools (NAI, DAA, EDAA, DAAC).

8b. Privacy Rights
Depending on applicable law, you may:

  • Access personal information (including copies and portability).
  • Request corrections.
  • Request deletion.
  • Restrict or object to processing.
  • Withdraw consent.

Requests can be submitted via contact info below or online form.

9. SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS

9a. Categories Collected/Disclosed. (Identifiers, customer records, protected classifications, browsing activity, geolocation, audio/visual data, professional data, inferences).

9b. “Sales” of Information. Ria Health does not sell personal information under CCPA.

9c. Additional Rights.

  • Non-discrimination.
  • Authorized agent representation (with written proof or POA).
  • Verification procedures for requests.
  • Accessibility (WCAG 2.1 compliance).

10. CHILDREN

10a. Services are not directed to individuals under 18.
10b. If Ria Health becomes aware of data collected from minors, it will be deleted unless legally required to retain.

11. CHANGES TO THIS PRIVACY POLICY

11a. We may revise this Policy. “Last Revised” date will be updated when changes are made.

12. CONTACT INFORMATION

12a. Questions or comments may be directed to:

Ria Health
1390 Market St, Suite 200
San Francisco, CA 94102
privacy@riahealth.com